To get yours, start at the BCM 2010 download page.Į apologize to customers who were adversely affected by this oversight. If you or your company bought Office 2003 or 2007 with BCM (in the box or pre-installed on a PC), or a stand-alone Outlook 2003 or 2007 and you buy Office 2010 Home and Business or Pro, or Outlook 2010, Microsoft will give you a free copy of BCM. #Microsoft business contact manager 2010 training licenseMicrosoft isn't giving away BCM, but it is allowing companies that bought an earlier version of Office with BCM to get the new version of BCM along with an Office 2010 upgrade, no Volume License required. Worse yet, we left many of our customers, who didn't want to buy through volume licensing, stranded with their data locked in previous versions of Office. When we made this decision, we underestimated the importance of BCM to our small business customers and those who purchased previous versions of Office in retail stores or pre-installed on PCs. We understand it is not ideal for every user. Justin Hutchinson, Director of Microsoft Office, puts it this way:Į decided to simplify the Office 2010 lineup by including Outlook with BCM, a business product, only in volume licensing. It took more than three months (until Sept. Not only did the Office 2010 box not include BCM, there was no way Microsoft would sell or give their old customers a copy unless they split open a vein and bought a Volume License. #Microsoft business contact manager 2010 training upgradeBusinesses expecting to upgrade Outlook and BCM got a nasty shock. Nope - shrinkwrapped boxes of Office 2010 hit store shelves on June 15. Since BCM shipped inside the box with many copies of Office 2003 and Office 2007, companies that upgraded to Office 2010 rightfully expected that BCM would come along for the ride. It isn't a sophisticated boiler room application, but for a small organization with a handful of people who interact with customers, it does the job nicely. With a bit of prodding and rigorous attention to data entry, BCM can even follow the progress of an advertising or marketing campaign. Anyone with a nodding acquaintance with Outlook can quickly build accounts with multiple contacts keep track of emails, documents, and phone conversations stay on top of tasks and generally manage interactions with customers and potential customers. #Microsoft business contact manager 2010 training proThe price is right: BCM ships free inside the box with Office 2003 Pro and Small Business Edition, and Office 2007 Pro, Small Business, and Ultimate.īCM is an Outlook add-in with a SQL Server back-end database as such, it takes advantage of the Outlook interface to help track customer accounts. Big businesses frequently spend an arm and a leg on custom CRM software, but many small businesses find Outlook's BCM more than adequate. Microsoft Business Contact Manager extends Outlook, infusing it with many Customer Relationship Management capabilities. In a rare display of empathy, Microsoft suddenly reversed its decision last week and announced it would give BCM to businesses without Volume Licenses. Volume Licenses require a measure of faith (and an accommodating budget) that just don't make sense in many small businesses. BCM has always been targeted at small businesses, many of which buy only one or two copies of Office. Microsoft would only give BCM to companies with Office 2010 Volume Licenses. When Microsoft came out with Office 2010, I heard one complaint over and over again from small and medium-size businesses: They wanted the Business Contact Manager for Outlook, just as they had with Office 2007, but Microsoft wouldn't give - or even sell - it to them.
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